| Questions |
We have listed below are some of the questions that we are most frequently asked by our Members.
Can I operate my account by post? Yes - and it's a completely free service. We will supply you with a Postal Service form and first-class postage paid envelopes should you wish to use this service. Alternatively, you can just mail your passbook and cheque(s) to us. We strongly advise you not to send cash by post as we cannot accept liability for any loss. |
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Can I make regular payments into my account? |
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How often do I need to complete an Inland Revenue R85 form? Please note that if you have completed an R85 form as a parent or guardian for a child under the age of 16, this will only remain in force until the date of their 16th birthday. At this stage the account holder will be required to complete an R85 form in their own right. |
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I am a non-taxpayer, how do I receive my interest gross? In order to receive your interest gross you are required to complete an Inland Revenue R85 form. To obtain a copy of this form you can download a copy from the Inland Revenue's website. Or if you prefer you can contact your local Branch by telephone or email and we will post one to you. |
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| I am resident abroad, can I open an account? No, we are not able to open accounts for non U.K. residents. |
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I am moving abroad, can I keep my accounts? If you hold a Cash ISA, the account will remain open and you will continue to receive tax benefits but you may not be eligible to make further subscriptions to your account. Please check the account terms and conditions. |
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I have changed my name, what should I do? We will require your confirmation in writing together with either the original or certified copy of the documentation detailing your change of name. Alternatively, you can download a Change of Name form. |
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I've lost my passbook, what should I do? If your passbook has been lost or stolen, please let us know immediately. A fee will be charged for a replacement passbook which will be issued seven days after receipt of your notification of loss. |
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I've moved house, how should I notify you? You can either write to us with details of your new address or you can download a Change of Address form. |
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