We promise we will treat you fairly and reasonably. We will keep this promise by meeting all of the key commitments shown below.

We will:

• make sure that our advertising and promotional literature is clear and not misleading and that you are given clear information about our products and services
• give you clear information about accounts and services, how they work, their terms and conditions and the interest rates which may apply
• help you use your account or service by sending you regular statements (where appropriate) and will keep you informed about changes to the interest rates, charges or terms and conditions
• treat all your personal information as private and confidential and provide secure and reliable banking and payment systems