Authorised Push Payment Fraud Reimbursement

(APP Fraud)

This is the most common type of financial scam in the UK. Authorised push payment fraud happens when you are tricked by a criminal into sending money by bank payment to an account that they control and which you do not. It works by scammers tricking account holders into sending money under false pretences.

APP Fraud reimbursement rules have been set by the Payment Systems Regulator (PSR), the body that regulates payment systems in the UK.

These rules only apply to payments made on, or after, 7 October 2024.

Here's more details about APP Fraud Reimbursement....

Take Five

Take Five - to stop fraud

Take Five is a national awareness campaign led by UK Finance and backed by His Majesty’s Government delivered with, and through, a range of partners in the UK payments industry. They offer lots of hints and tips and they provide straight-forward and impartial advice on financial fraud prevention. Visit the Take Five website for their advice and to access the helpful material they provide. Here you can find more information and advice on how to protect yourself.

Contact Harpenden Building Society:

Call our Member Services team on 01582 765411

Visit one of our four branches

Email us: enquiries@harpendenbs.co.uk

Keep me informed

You can sign up to receive email communication from us in the two categories below. This is separate to any regulatory communication we may send to our members regarding their savings account(s) or mortgage.

Membership messaging - Mutual magazine and e-newsletters:

  • Online protection and guidance from scams and fraud
  • Volunteering, fundraising and community stories from within the Society
  • Upcoming awareness and national days
  • Customer surveys
  • Opportunity to provide us feedback via Smart Money People

Product promotion and added value campaigns:

  • New product launches that may offer you better returns
  • Promotion of our existing products
  • New services or propositions

Your privacy is important to us and we'll ensure that your details are accurate and kept up-to-date. View our Privacy Page.


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