We are committed to ensure our service is as accessible as possible to suit your individual needs. From our website to our literature, view more about what we are doing to help you with accessibility requirements below. If you have any suggestions about anything we can do to improve, please contact us on  


All our Branches have entrance doors that are suitable for wheelchair access and have push button door opening facilities. Our Banking Halls have either tables or writing shelves at wheelchair height. All Branches are equipped with portable hearing loops. Upon request, our Branch staff will always come round to the Banking Hall to assist any customer with their transactions.


Our website includes the UserWay accessibility feature. This is a high calibre tool which ensures our website is accessible with coverage that addresses the needs of the broadest range of disability profiles including blind, visual impairments & colour blindness, motor, cognitive, dyslexia, learning disabilities, seizures, epilepsy, ADHD etc.

This can be located in the top right of your screen with the purple icon which says 'Accessibility Menu'.

Here is a brief user sheet explaining how to use a function.

Where possible, we follow the guidelines developed by the Web Accessibility Initiative (WAI) and the Royal National Institute for the Blind (RNIB).

We have also designed our website so it's easy for you to use the navigation and to find the information you need. If you get stuck, you'll find a site map and contact page on our site.

Even fully-sighted people can find reading text on a screen difficult, so we have chosen an easy-to-see font type, size and colour.

Adobe Acrobat is required to view and print PDF documents that appear on this website, we have published a link under all such documents for a free download.

If you use a screen reader

Not everyone uses a traditional browser, so we've designed our sites to work with screen readers. We use text in ALT tags to describe images. We don't use frames which are difficult for screen readers and special browsers to interpret.

Leaflets and Information

To request any Harpenden Building Society literature in an alternative format please contact 

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