Our Careers

Branch Associate

Join our Branch Network and help put members at the heart of everything we do.

The role

As a Branch Associate, you will provide friendly, professional support to our members face to face, online and over the telephone.

You will listen carefully, respond to enquiries and hold helpful conversations about the Society’s products and services. You will also process transactions accurately in line with members’ instructions, including opening new accounts, applying payments and updating the information we hold.

Your will be based in our Leighton Buzzard branch and will also provide support at other locations across our branch network when required.

Key responsibilities

• Deliver an efficient, professional and personal service to members in line with agreed service standards, service-level agreements and timescales.
• Support members across branch, online and telephone channels, responding to enquiries and helping to resolve issues.
• Process member transactions accurately, including account openings, payments, withdrawals and amendments to member information.
• Carry out branch cashiering duties, manage your till responsibly and safeguard any keys in your possession.
• Identify members who may be vulnerable and adapt your approach to provide appropriate support.
• Complete all work in accordance with Society policies, procedures, operational controls and the agreed quality assurance framework.
• Maintain a sound understanding of the regulations relevant to the role and actively seek opportunities to broaden your knowledge and experience.
• Provide onsite cover at branch offices or Head Office when required.
• Respond positively and promptly to reasonable ad hoc management requests.

About you

You will be a reliable and organised team player who enjoys helping people and takes pride in delivering high standards. You will communicate clearly, use good judgement and take a calm, practical approach to solving problems. You will also be comfortable adapting to changing priorities and working within a regulated environment.

Previous experience in a customer-facing, cash-handling or financial-services role would be helpful, but your customer focus, integrity and willingness to learn are equally important.

Key competencies

• Customer focus and commitment to the Society’s values and culture
• Teamwork and communication
• Reliability, integrity and motivation
• Adaptability and initiative
• Decision-making and problem-solving
• Organisation and consistently high work standards

What we offer

• Competitive salary, life assurance and group income protection
• Health cash plan covering dental, optical and therapy treatment costs
• Generous employer pension contribution
• Shared bonus scheme linked to the Society’s collective achievements
• Paid volunteering days and access to a range of retail savings and special offers
• Annual leave that increases with service, with the option to buy additional days