At Harpenden Building Society we recognise that our people are our greatest asset. We put people first and keep their best interests at heart. We were founded in 1953, to help local people buy their own homes. Today, we are still growing…thriving and protecting the interests of our members.
We’re honoured to have been recognised for our hard work by winning the ‘Best Local Building Society’ award at the What Mortgage Awards for five consecutive years. This is all down to our people, we believe we are a great place to work. We’re always evolving and developing as a business and therefore offering a range of exciting career opportunities for people in our branches and at head office in Harpenden. We look to attract talented people and provide them with opportunities to grow and realise their potential.
If you would like to become part of our team, view our vacancies below.
We currently have vacancies for the below roles. To apply for any of our vacancies, please send your CV to recruitment@harpendenbs.co.uk
It is important to us that we protect your privacy and any personal data that we hold about you. You can view our candidate privacy policy here.
This Policy describes the way we use personal data so that you can know how you might be affected. If you have any questions about this, you can contact us at dpo@harpendenbs.co.uk
If you need more details about any of our role/s, please speak to our Senior People Business Partner on 01582 765 411.
Our current available roles
Full time with hybrid working available – Head Office
About the Role
As a Savings Operations Associate, you’ll be at the heart of our Member Services Team, playing a crucial role in supporting Harpenden Building Society’s members and branch network. Your main focus will be handling inbound and outbound calls, providing prompt, courteous, and efficient assistance across phone, email, secure messaging, and post. You will also be supporting our branch colleagues, helping them with products and services to ensure the customers always receive the very best service.
What You’ll Do
- Handling inbound and outbound calls, providing prompt, courteous, and efficient support to our members.
- Responding to enquiries across multiple channels including email, secure messaging, and post.
- Work closely with colleagues in the branches and across the business to maintain high customer service standards
- Maintaining a strong understanding of relevant regulations and Society procedures.
- Delivering service in line with our service level agreements and quality assurance framework.
- Providing onsite branch cover and cashiering duties as needed.
- Identifying and supporting vulnerable members.
About You
- You love speaking with people and building rapport quickly
- You’re organised, reliable, and motivated to deliver first-class service
- You thrive in a team, value integrity, and take the initiative to solve problems
- You communicate clearly and confidently, both on the phone and in writing
- You’re adaptable and keen to learn about our products, services, and industry regulations
If you’re ready to join a collaborative team where your communication skills and passion for helping others will truly shine, apply now to become a Savings Operations Associate with Harpenden Building Society.
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