Find out more about Mutual

Here we provide you with a little bit of further information in relation to our Mutual E-Magazine. If you can't find what you are looking for, please get in touch with our team via members@harpendenbs.co.uk and we will be more than happy to help. Our Mutual E-Magazine is designed for you, our members. We strive to produce engaging and worthwhile content which we feel will not only be of benefit to you, but will also bring you closer to your Society too.

We'd love to hear your stories

We welcome our members to send us any stories to include them in future editions… send our editors any of the below:
• Any fundraising achievements
• Any volunteering or community support you have provided
• Or let us know if there is any specific advice or content you would like us to talk about? Maybe protection online or digital advice…

Send us your content, details and any photos or images… we’d love to hear from you.

Contact the team: members@harpendenbs.co.uk
Or via post: Editorial team,
Harpenden Building Society,
Mardall House, 9-11 Vaughan Road, Harpenden, AL5 4HU

A little bit of housekeeping…

In addition to any regulatory communication we may send you regarding your savings account(s) or mortgage - we deliver two categories of email communication to members…

Membership messaging

• Mutual e-magazine
• Membership email campaigns
• Improvements or upgrades to our service to members
• Customer surveys
• Opportunity to review on Smart Money People

Marketing campaigns

• Can include promotion of our products
• Product launches and criteria changes

Mutual FAQs

Why am I receiving Mutual E-magazine from Harpenden Building Society?

We are proud to be an independent Mutual Building Society. The moment you successfully open a personal savings account with us, or take out a mortgage, you become a member. That is why we have decided to launch this e-magazine.

We believe the content within each issue is a benefit to our members; containing regular information regarding our services, our latest news, community and fundraising activity, online protection and digital advice and raising awareness of any topical news or awareness days or months.

How regularly will I receive each issue?

Is Mutual E-Magazine just a marketing campaign from Harpenden?

I have received Membership and/or marketing campaigns from you... How did you get my email address and why are you sending these email to me?

We had your email address on record from previous correspondence with you or at your account opening stage and for marketing campaigns - your current preferences were set to opt in to receive. The communication we send to you we believe is a benefit to our members – however, if you would like to unsubscribe - you can unsubscribe using the information at the footer of all campaigns we send - and you can select your preferences of the communication you wish to receive from us.

Please allow up to 15 working days for your preferences to be updated.

Where can I view your privacy notice?

Can I be sent a printed version of Mutual E-Magazine? Or receive a larger font printed version?

Please note: We may still occasionally email you if we need to notify you directly about your account(s). We are obliged to deliver any regulatory communication to a customer when/where necessary.

Any regulatory communication would still occur despite any previous unsubscribes to any form of email communication.

Mutual E-Magazine Survey

Mutual is our brand-new e-magazine for you, our members. Mutual will update you with our latest news and provide informative and topical content which we feel will be of interest and value to you. We’d really appreciate it if you can take the time to complete the survey on the link below. Your feedback will provide us with valuable insight and will be reviewed by the editorial team.

Complete our survey here: Mutual Survey

Keep me informed

You can sign up to receive email communication from us in the two categories below. This is separate to any regulatory communication we may send to our members regarding their savings account(s) or mortgage.

Membership messaging - Mutual magazine and e-newsletters:

Online protection and guidance from scams and fraud
Volunteering, fundraising and community stories from within the Society
Upcoming awareness and national days
Customer surveys
Opportunity to provide us feedback via Smart Money People

Product promotion and added value campaigns:

New product launches that may offer you better returns
Promotion of our existing products
New services or propositions

Your privacy is important to us and we'll ensure that your details are accurate and kept up-to-date. View our Privacy Page.