General FAQs

Below we have brought together answers to some of your most commonly asked questions within our Savings and Mortgage areas. If you still can't find what you are looking for or if you have any questions or problems that you would like to discuss with us, please contact the relevant team on one of the following:

Savings: 01582 765411 or email: memberservices@harpendenbs.co.uk

Mortgages: 01582 463133 or email: customeroperations@harpendenbs.co.uk

For FAQs relating to Harpenden Online and online transactions, please visit our Harpenden Online Page. 

Harpenden General Savings FAQs

Personal Savings Allowance FAQs

Our General Mortgage FAQs

Existing Mortgage Customer FAQs

Keep me informed

You can sign up to receive email communication from us in the two categories below. This is separate to any regulatory communication we may send to our members regarding their savings account(s) or mortgage.

Membership messaging - Mutual magazine and e-newsletters:

  • Online protection and guidance from scams and fraud
  • Volunteering, fundraising and community stories from within the Society
  • Upcoming awareness and national days
  • Customer surveys
  • Opportunity to provide us feedback via Smart Money People

Product promotion and added value campaigns:

  • New product launches that may offer you better returns
  • Promotion of our existing products
  • New services or propositions

Your privacy is important to us and we'll ensure that your details are accurate and kept up-to-date. View our Privacy Page.


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