Some help and guidance for our Mortgage & Savings Members
What matters to us most is you, our members. Our members are at the heart of everything we do. Here we provide some additional help and support you may find useful.
Savings
Don’t forget you can always access your money through our Harpenden Online (If applicable to your account)– it’s easy, safe and secure. For more information about our savings, including our latest rates and useful documents on how to manage your savings accounts, visit our Savings section.
Savings: 01582 765411
Mortgages
If you are currently lending with us or are interesting in taking a mortgage, please visit our Mortgages section which will provide you with all the necessary information. If you have any questions or problems that you would like to discuss with us, please do contact a member of our team.
Mortgages: 01582 463133
FAQs
We have brought together answers to some of your most commonly asked questions within our Savings and Mortgage areas.
If you still can't find what you are looking for or if you have any questions/problems that you would like to discuss, please contact the relevant team.
Extra Support
Protection from fraud
We are committed to helping people towards a safe and secure financial future. One important part of this is helping you stay safe against common fraud. Click below for tips on staying safe.
Accessibility
We are committed to ensure our service is as accessible as possible to suit your individual needs. From our website to our literature, find out more about how we can help with your requirements.
Financial Difficulties
If you are having trouble paying your mortgage, then we’ll try to help you. Click below to see how we will treat you fairly and some steps you should take to help yourself if you have some difficulties.
Bereavement
We understand that dealing with a bereavement can be a very difficult time, and we would like to make this process for you as easy as possible. Click below to view our bereavement guide on what steps to take.
FCA Register
If you do not already know an independent mortgage advisor, or you wish to check that the advisor you are dealing with is regulated by the Financial Conduct Authority, you can search the Financial Services register.
Money advice
As the UK's largest advice provider, the Citizens Advice offers a range of money advice services which may be of help to you. Advice covers various areas such as debt, budgeting, cost of living, pensions and mortgage problems.
Complaints
We are committed to providing a first-class service. We recognise that from time to time we may fall short of the high standards to which we aspire. We want to know about these occasions, so that we can learn from them and use this knowledge to continue to enhance our service.
Branches
All four of our branches; Harpenden, Radlett, Tring and Leighton Buzzard currently have their opening hours, locations and contact details displayed on their individual pages. Our Head Office is open and operating from 9am - 5pm from Monday to Friday.
Keep me informed
You can sign up to receive email communication from us in the two categories below. This is separate to any regulatory communication we may send to our members regarding their savings account(s) or mortgage.
Membership messaging - Mutual magazine and e-newsletters:
- Online protection and guidance from scams and fraud
- Volunteering, fundraising and community stories from within the Society
- Upcoming awareness and national days
- Customer surveys
- Opportunity to provide us feedback via Smart Money People
Product promotion and added value campaigns:
- New product launches that may offer you better returns
- Promotion of our existing products
- New services or propositions
Your privacy is important to us and we'll ensure that your details are accurate and kept up-to-date. View our Privacy Page.