Helping you stay safe from common fraud…
We’re a mutual building society and we’re proud to deliver a first-class customer service consistently. Our members are at the heart of what we do and we’re committed to helping people towards a safe and secure financial future. One important part of this is helping you stay safe against fraud.
Take Five

Take Five is a national awareness campaign led by UK Finance and backed by His Majesty’s Government delivered with, and through, a range of partners in the UK payments industry. They offer lots of hints and tips and they provide straight-forward and impartial advice on financial fraud prevention. Visit the Take Five website for their advice and to access the helpful material they provide. Here you can find more information and advice on how to protect yourself.
Stop
Taking a moment to stop and think before parting with your money or information could keep you safe.
Challenge
Could it be fake? It’s ok to reject, refuse, or ignore any requests. Only criminals will try to rush or panic you.
Protect
Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud
The campaign urges you to stop and consider whether a situation is genuine – to stop and think if what you’re being told really makes sense.
Below is some further important information to help keep you safe online from common frauds
Please note: This information does not constitute legal or financial advice given by Harpenden Building Society. No reliance should be placed on this guide and you must make your own decisions, we recommend that you seek independent advice if you have any questions or queries.
Keep me informed
You can sign up to receive email communication from us in the two categories below. This is separate to any regulatory communication we may send to our members regarding their savings account(s) or mortgage.
Membership messaging - Mutual magazine and e-newsletters:
- Online protection and guidance from scams and fraud
- Volunteering, fundraising and community stories from within the Society
- Upcoming awareness and national days
- Customer surveys
- Opportunity to provide us feedback via Smart Money People
Product promotion and added value campaigns:
- New product launches that may offer you better returns
- Promotion of our existing products
- New services or propositions
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