Our HART Promises
We’ll remind you of every upcoming product renewal
We’ll support product switches up to 3 months before maturity
We’ll always give you 48 hours’ notice on pricing changes
We’ll assess every case fairly and on its individual merits
We’ll make it easy to talk to the people making the decisions
Broker at HART
At Harpenden Building Society, brokers are at the HART of what we do.
The hart (more commonly called a stag) in our logo is central to who we are at Harpenden Building Society. You’ll find a hart in the Hertfordshire coat of arms, as well as perched on the top of the Harpenden town sign – it’s embedded into everything that we do as a Society.
It also represents our best qualities as a mortgage provider: the strength in what we offer, our wisdom which has been built up over 70 years of experience, as well as the confidence that our brokers have in us.
We value the dedication and expertise you bring to every case, and we want to support you in every way we can.
This is why we’ve introduced our HART Promises, so that you know that we’re committed to giving you confidence and excellent service every time.
Our HART Promises
Here’s a little bit more information about each of our promises.
With four months’ advance notice of upcoming maturities, you’ll have the time and insight to reconnect with clients, review their circumstances, and explore the right options before their existing deal comes to an end. Giving you the confidence to plan ahead.
Our product switch process allows you to secure a rate up to 3 months before maturity, while still retaining the flexibility to adapt if circumstances or market conditions change. Giving you and your clients greater control and the chance to act before rates potentially move against them.
When pricing changes are on the horizon, we’ll provide at least 48 hours’ notice. That means more time to review recommendations, speak with clients, and proceed with certainty, without the pressure of unexpected rate movements disrupting your plans.
Every application is assessed on its own merits because no two clients, circumstances, or stories are the same. Our underwriters take the time to understand the detail behind every case, ensuring decisions are thoughtful, fair, and tailored to individual needs. Giving you confidence that your clients are in safe hands.
Your time matters. That’s why getting hold of us is simple. No endless menus. No unnecessary barriers. Just quick access to the right people when you need them. Giving you direct contact with decision-makers, faster answers, and the ability to keep cases moving forward with momentum.
Key Resources for Intermediaries
Contact the Team
Our team is on hand whenever you need us. Ready with clear answers and practical support for every scenario.
Forms & Documents
Access key forms and useful documents to manage your journey and to support you and your clients smoothly.
Submit a Case
You can submit a full mortgage application, along with any supporting documents through our Broker Portal.
Intermediaries – Stay connected with Harpenden
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