Broker Product Transfers

Like for like product transfers

You can request like-for-like product transfers up to 3 months prior to your clients existing product ending. We’ve made it easier for brokers to complete this too. Just complete the forms online and send them to us. We’ll do the rest!

As your clients approach maturity, we’ll also keep you updated at the same time as them, so you have the information you need to support them with their next product transfer.

If your client is looking to borrow more, amend the mortgage term, change repayment type, add or remove a party, or make another material change, please speak to us first. We’ll be happy to review the case with you and confirm the best route forward, as this may fall outside a like-for-like product transfer.

Before you start

Before requesting an ESIS or submitting a product transfer, please check:

The customer is within 3 months of their current product end date.

The request is for a like-for-like transfer.

The customer details match our existing mortgage records.

The customer is happy to proceed on the selected product.

Product transfers can help keep costs down for your clients. The process is straightforward, and you can apply in three simple steps:

1. Choose the product
2. Request a Mortgage Illustration (ESIS) 
3. Happy to proceed? Just complete our Mortgage Product Switch Form and we’ll do the rest for you.

There’s no legal or valuation fees and many products we offer to existing customers are fee-free so its quick, transparent and straightforward.

Want to change quickly? No problem. Requests to switch to a new product can be completed up to 3 months before the current one ends, helping to avoid the standard variable rate (SVR), which is usually a higher rate.

Please ensure you have your client’s permission before requesting information, illustrations or submitting a product transfer on their behalf. We will require a letter or a completed Authority Form (add in attachment) to complete these requests.

The Society will pay a 0.3% procuration fee on completed product transfers.

What happens next?

• Once we receive the completed ESIS/product switch form, we’ll review the request and confirm when the new product has been applied.
• The new rate will usually take effect after the existing product ends unless stated otherwise.
• ESIS requests and completed product transfer submissions will be processed within 72 hours.

Need some help?

If you have a case that requires amending or want to talk to one of the team directly, please call us on 01582 765411 and press option 3.  

We’re here to support you and your clients throughout the product transfer journey, helping make the process as simple and straightforward as possible.