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Consumer Duty 

Helping you deliver good outcomes is what we’re here for. This is how we meet Consumer Duty standards, making your journey smoother, simpler and stress‑free.

FOR INTERMEDIARY/PROFESSIONAL ADVISORS ONLY. NOT FOR CONSUMER USE. IF YOU ARE A CONSUMER, RETURN TO OUR HOMEPAGE

Product Information Sheets

Latest News

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Latest News

APR 17, 2026

A Q&A with our CEO Tracie

Here’s a quick Q&A from our CEO Tracie Meadows diving into our new rebrand.

A Q&A with our CEO Tracie
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Industry

JAN 22, 2026

We celebrate our new branch opening in Harpenden

We are thrilled to announce the launch of our brand-new branch, located right on the High Street, in one of the busiest areas of Harpenden. The doors opened on the…

We celebrate our new branch opening in Harpenden
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Industry

DEC 01, 2025

FSCS protection limit increase

The Financial Services Compensation Scheme (FSCS) has increased the protection limit from £85,000 to £120,000 from 1st December 2025. This means if you hold deposits or savings with a building society,…

FSCS protection limit increase
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Community

OCT 15, 2025

Jon’s savings blog – The importance of talking about money

Money. It’s not going away, and it’s one of the most essential parts of our lives, and yet, for many, it’s still one of the hardest things to talk about….

Jon’s savings blog – The importance of talking about money
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Community

OCT 14, 2025

Our latest volunteering

Watling View For the third year running, eleven colleagues from across the Society visited Watling View School in St Albans for a day this summer to help give their facilities a…

Our latest volunteering
170509 did you fall for the Google phishing scam

Community

OCT 13, 2025

A spot of phishing

It’s been reported that 28%* of the population were hybrid workers at the end of 2024. There are so many benefits that working from home offers for both employees and companies:…

A spot of phishing
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Community

OCT 10, 2025

Doorstep scams

Doorstep scams occur when someone comes to your front door to either scam you out of your money, personal information or even to gain access to your home to steal…

Doorstep scams
harpenden hopper

Community

OCT 09, 2025

Our latest grants

Harpenden Hopper HBS Grant £4,000 The Harpenden Hopper is a community minibus service that has become much more than just a means of getting from A to B. The Hopper is a…

Our latest grants