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Consumer Duty 

Helping you deliver good outcomes is what we’re here for. This is how we meet Consumer Duty standards, making your journey smoother, simpler and stress‑free.

FOR INTERMEDIARY/PROFESSIONAL ADVISORS ONLY. NOT FOR CONSUMER USE. IF YOU ARE A CONSUMER, RETURN TO OUR HOMEPAGE

Product Information Sheets

Latest News

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Industry

MAY 26, 2026

Member Notice – Harpenden Online scheduled maintenance

Member Notice – Harpenden Online scheduled maintenance
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Community

MAY 20, 2026

Jon’s Savings Blog – ISA Changes in 2027

There’s a famous saying: “The best time to plant a tree was 20 years ago. The second‑best time is now.”  Well, when it comes to ISAs… the tree is about…

Jon’s Savings Blog – ISA Changes in 2027
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Industry

APR 22, 2026

Member Notice – Staff training 23rd April

Member Notice – Staff training 23rd April
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Latest News

APR 17, 2026

A Q&A with our CEO Tracie

Here’s a quick Q&A from our CEO Tracie Meadows diving into our new rebrand.

A Q&A with our CEO Tracie
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Industry

JAN 22, 2026

We celebrate our new branch opening in Harpenden

We are thrilled to announce the launch of our brand-new branch, located right on the High Street, in one of the busiest areas of Harpenden. The doors opened on the…

We celebrate our new branch opening in Harpenden
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Industry

DEC 01, 2025

FSCS protection limit increase

The Financial Services Compensation Scheme (FSCS) has increased the protection limit from £85,000 to £120,000 from 1st December 2025. This means if you hold deposits or savings with a building society,…

FSCS protection limit increase
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Community

OCT 15, 2025

Jon’s savings blog – The importance of talking about money

Money. It’s not going away, and it’s one of the most essential parts of our lives, and yet, for many, it’s still one of the hardest things to talk about….

Jon’s savings blog – The importance of talking about money
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Community

OCT 14, 2025

Our latest volunteering

Watling View For the third year running, eleven colleagues from across the Society visited Watling View School in St Albans for a day this summer to help give their facilities a…

Our latest volunteering