Opening a savings account online…

• When opening an account online, you can set up your account password at the application stage of the process
• Also, please ensure you digitally sign the application and consent to an electronic identification check - which we need to successfully complete to fulfil the process

Managing your account online…

• If you’re unable to remember your password – select the ‘forgotten details’ link and follow the process to reset your password
• As a prompt – your User ID is a unique 7 or 9 digital ID
• When you are logged in to your account - to request a transfer online please select ‘Transfer’ and complete the relevant options
• To cancel a transfer request please select ‘Transfer’ and then click on ‘Outstanding transfer request for all accounts’ – then complete the process necessary
• For all savings products – the minimum and maximum balances still apply when transferring funds online
• To request a closure please select ‘Details’ and then ‘Account Closure’
• To ensure transfers are actioned smoothly, you should input in the reference box when requesting a transfer what the reason is for withdrawing
• When transferring funds online into a savings account, it can take up to 24 working hours for the balance to be updated

Our Member Services team are on hand to help, you can contact them on 01582 765 411 or on enquiries@harpendenbs.co.uk