Our Values- What we all stand for and strive to deliver every day

As a member centered business, we care not only about what we do but how we deliver for our members. We collectively share a purpose, a reason for the Society’s existence, that is enduring, inspiring and motivating. It guides us in all that we do, how we go about our everyday business and underpins the culture we aspire towards. Our core essence and values have been created by colleagues, representing every team across the Society. View our values below.


Customer- Here for our customers today and tomorrow. Our customers and Members are at the heart of everything we do. We exist and work for their benefit. Without our customers we would not be where we are today. We are extremely proud to be serving our customers and the local community for the last 70 years.

Respect- We respect one another and always act with integrity. We respect the values, differences, ideas and contributions each and every day of our colleagues, customers, and our community.

Excellence- We strive for excellence in all that we do. Excellence is the gradual result of always striving to do better. We endeavor to do and be the best building society we can possibly be every day for the benefit of all our Members.

Ambition- As a Society we are courageous, confident and open minded. In all that we do, we are courageous in the decisions we make, confident in our ability and open minded to all situations. Our ambitions hold no limit.

Teamwork- We learn, develop and succeed together. The strength of Harpenden Building Society is our ability to trust each other, no matter what the circumstances. We know that working collaboratively as a team and supporting each other every day produces our best work.

Evolve- Be better tomorrow than we are today. The world is constantly evolving, improving, refining and adapting. Standing still is no longer an option. We strive to improve and evolve ourselves every day to ensure we are better today than we were yesterday for the benefit of our Members, fellow colleagues and our community.

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