Vacancies

Careers

At Harpenden Building Society we recognise that our people are our greatest asset. We put people first and keep their best interests at heart. We were founded in 1953, to help local people buy their own homes. Today, we are still growing...thriving and protecting the interests of our members.

We're honoured to have been recognised for our hard work by winning the 'Best Local Building Society' award at the What Mortgage Awards for five consecutive years. This is all down to our people, we believe we are a great place to work. We're always evolving and developing as a business and therefore offering a range of exciting career opportunities for people in our branches and at head office in Harpenden. We look to attract talented people and provide them with opportunities to grow and realise their potential.

If you would like to become part of our team, view our vacancies below.

We currently have vacancies for the below roles. To apply for any of our vacancies, please send your CV to recruitment@harpendenbs.co.uk

It is important to us that we protect your privacy and any personal data that we hold about you. You can view our candidate privacy policy here.

This Policy describes the way we use personal data so that you can know how you might be affected. If you have any questions about this, you can contact us at dpo@harpendenbs.co.uk

If you need more details about any of our role/s, please speak to our Senior People Business Partner on 01582 765 411.

Apprentice Accountant

Role
Job Title	Apprentice Accountant
Department	Finance Team
Hours	Full time
Location	Harpenden Head Office - Remote working will be available
Overview	Salary: up to £24,500 per annum. Kickstart your career in finance with professional qualification support. Are you looking to begin your career in accountancy and business? Harpenden Building Society is seeking a motivated and ambitious individual to join our Finance Department as an Assistant Financial Accountant (Apprenticeship). This is a fantastic opportunity to gain hands-on experience, develop core accounting skills, and build a strong foundation for your future professional success. We will fully support your journey towards recognised professional qualifications. About the Role As an Apprentice Accountant, you will play a key role in supporting our finance team with day-to-day financial processes and administrative tasks. This role offers you the chance to: Process purchase invoices and maintain accurate records using our finance systems Assist with sales invoicing and credit control processes Support the reconciliation of bank statements and petty cash Help prepare financial documents, spreadsheets, and reports Provide support with month-end and year-end finance tasks Carry out general administration to ensure the smooth running of the finance function What we are looking for? A minimum of three A’ levels or equivalent, with at least one being maths or a science. These should ideally be grade B or above A keen interest in finance, numbers, and business An appetite to study and qualify Excellent interpersonal skills to thrive in a busy, fast-paced team environment Exceptional organisational skills and a detail-oriented approach High standard of written and spoken English Confident and strong communication skills, with the ability to liaise directly with colleagues and suppliers IT savvy, ideally with Microsoft 365 experience, or the ability to learn quickly on the job A proactive approach and the ability to prioritise and work to deadlines Why join Harpenden Building Society? Support for professional accountancy qualifications A welcoming, inclusive, and supportive team environment Opportunities for personal and professional growth A chance to make a real difference within a core business area If you’re ready to take your first step towards a rewarding career in accountancy with a progressive, values-driven organisation, we’d love to hear from you! Harpenden Building Society is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds - we know it makes us stronger. If you would like us to make any adjustments to our standard recruitment process, please let us know. How to Apply: Please send your CV and a covering letter outlining your interest in the role to recruitment@harpendenbs.co.uk.

Intermediary Support Adviser

Role
Job Title	Intermediary Support Adviser
Department	Commercial Team
Hours	Full time
Location	Harpenden Head Office - Remote working will be available
Overview	Purpose: The Intermediary Support Adviser plays a vital role in delivering high-quality support and service to our network of intermediaries. This position is responsible for responding efficiently to enquiries, providing timely and accurate information, and ensuring a seamless experience for partners and stakeholders. The associate will act as a key point of contact, facilitating effective communication between internal teams and external intermediaries, with a strong focus on building and maintaining productive working relationships. By proactively identifying and resolving issues, the Intermediary Support Adviser supports the achievement of organisational goals, enhances customer satisfaction, and contributes to the overall success of the business. Key Responsibilities: Provide best-in-class customer service to our mortgage intermediary (or broker) partners. Respond to inbound enquires from brokers, either via telephone or email. Proactively manage both the telephone and broker support inbox and engage other areas of the business to reach a satisfactory outcome. Both telephone and email enquiries have associated SLAs and responding in a timely manner and to a high degree of accuracy, is a key requirement for this role. Where necessary, you will escalate or direct enquiries to the appropriate internal teams and track outstanding requests to resolution. You will also support our team of field-based Business Development Managers (BDMs) with responding to overflow enquiries when they are attending events and face-to-face broker visits. There is an expectation for you to build some key relationships with our broker panel and leverage these to ensure high levels of satisfaction with the societies mortgage proposition. Maintain accurate and up to date records of all broker contacts, queries and application data using internal systems. Gather feedback from intermediaries about service experience and relay suggestions for process improvements to manager. Assist with the organisation and administration of broker events, webinars and roadshows, as needed. Knowledge, skill and qualification requirements: Experience of customer service in the Financial Services sector is desirable. Knowledge of the UK mortgage market is desirable. Individuals with knowledge or experience of working within the mortgage intermediary sector would be welcome to apply. Strong verbal and written communication skills. Familiarity with Microsoft suite of IT software (Excel, PowerPoint, etc). Individuals with a passion for providing excellent service to valued partners. This is a full-time role working on a hybrid basis with the expectation of attending the Harpenden office twice weekly. Regulation or legislation relating to this role You should complete required training and maintain good knowledge of the following in relation to your role. This is subject to change in accordance with regulatory needs and should not therefore be seen as an exhaustive list: MCOB/BCOB/SM&CR Other requirements: Applicants with CeMAP are welcome to apply although this is not a mandatory qualification Support the Society in ensuring adherence to all appropriate external regulations and legislation e.g. Building Societies Act, PRA and FCA Handbooks. Maintain good knowledge, and demonstrate appropriate application, of the policies and procedures relating to your role. Ensure you maintain knowledge, understanding and evidence appropriate implementation of regulations relating to anti-money laundering, financial crime and anti-bribery and corruption. Ensure that you adhere to all audit and compliance requirements. Protect the personal data of Society employees, customers (members), and brokers whether displayed online, or printed on paper, while working from society premises or from home. If required in your role; deal with the PRA/FCA in an open and co-operative way, and disclose to the regulator appropriately anything relating to the Society of which either the PRA/FCA would reasonably expect notice. Values/Behaviours Protect the culture and standards of the Society by living the values (as detailed in your PDR). Act in a professional capacity at all times with colleagues, customers, consultants, suppliers and others. Respect people’s differences and foster a supportive and inclusive working environment in line with our Equality, Diversity and Inclusion aims. Adhere to the Society’s health and safety requirements, protecting yourself and others. Performance/Training/Development Participate fully in the performance management cycle process and delivery of the required outcomes. Complete required Continuous Professional Development (CPD) to ensure you maintain a good standard of knowledge and skill relating to your role. Complete annual training requirements as specified such as mandatory Data Protection, Information Security, Whistleblowing, Health & Safety etc. Customer Conduct rule number 6 (below) relates to Consumer Duty Regulations. Where your job role involves delivering outcomes for customers through product design and pricing, marketing, service, communications and complaint handling, you should ensure this is in line with regulatory expectations. You must undertake required Consumer Duty training and Vulnerable Customer training when required. Conduct Rules: You must at all times comply with the FCA’s Conduct Rules. You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with all regulators Pay due regard to customers interests and treat them fairly Observe proper standards of market conduct Act to deliver good outcomes for retail customers

Product & Proposition Manager, Mortgages

Role
Job Title	Product & Proposition Manager, Mortgages
Department	Commercial Team
Hours	Full time
Location	Harpenden Head Office - Remote working will be available
Overview	Purpose: Responsible for defining and delivering the Society’s mortgage product strategy, managing the full lifecycle of residential and Buy to Let products to ensure they meet member needs, remain competitive, and comply with regulatory requirements. The role involves collaborating across the business to develop and enhance mortgage propositions aligned with the Society’s objectives and Consumer Duty principles, while providing expert insight into market trends, customer needs, and regulatory changes. Key Responsibilities: You will be responsible for defining mortgage product strategy, managing the product lifecycle and working with cross functional teams to launch and improve mortgage products New product development should be in line with the Society’s overall business objectives, risk appetite and mutual ethos You will oversee the product from conception to launch and beyond, including gathering customer feedback and analysing trends You will be responsible for the end-to-end management of our residential and Buy to Let mortgage products and proposition, ensuring they meet the needs of our members, remain competitive and deliver commercial targets, while adhering to regulatory requirements Ensure all mortgage propositions align with the principles of the FCA’s Consumer Duty, delivering good outcomes for members You will work proactively with the Commercial Director to prepare governance papers, approval papers and MI packs Staying informed about mortgage market conditions, competitor offerings and customer needs to identify opportunities for new mortgage products Contribute to regulatory change projects, ensuring the mortgage portfolio remains compliant There is an expectation for you to act as the subject matter expert for mortgages and build key relationships across the business, namely, Operations & Underwriting, Compliance, Finance, Credit Risk, IT, Marketing, Intermediaries and our Executive team Knowledge, skill and qualification requirements: Experience in the Financial Services sector is essential Proven experience in a Product Management or Proposition Management role within the UK mortgage industry is essential Strong commercial acumen and analytical skills with the ability to interpret complex data, market trends and financial performance metrics Experience within a Building Society or Mutual organisation is highly desirable Excellent understanding of the end-to-end mortgage lifecycle and current regulatory landscape (e.g., Consumer Duty, MCOB). Excellent verbal and written communication skills Comprehensive understanding of the Microsoft suite of IT software (Excel, PowerPoint, etc) Applicants with CeMAP are welcome to apply although this is not a mandatory qualification Applicants with PRINCE2 qualifications are welcome to apply although this is not a mandatory qualification This is a full-time role working on a hybrid basis with the expectation of attending the Harpenden office twice weekly Regulation or legislation relating to this role You should complete required training and maintain good knowledge of the following in relation to your role. This is subject to change in accordance with regulatory needs and should not therefore be seen as an exhaustive list: MCOB/BCOB/SM&CR Other requirements: Support the Society in ensuring adherence to all appropriate external regulations and legislation e.g. Building Societies Act, PRA and FCA Handbooks Maintain good knowledge, and demonstrate appropriate application, of the policies and procedures relating to your role Ensure you maintain knowledge, understanding and evidence appropriate implementation of regulations relating to anti-money laundering, financial crime and anti-bribery and corruption Ensure that you adhere to all audit and compliance requirements Protect the personal data of Society employees, customers, and brokers whether displayed online, or printed on paper, while working from society premises or from home If required in your role; deal with the PRA/FCA in an open and co-operative way, and disclose to the regulator appropriately anything relating to the Society of which either the PRA/FCA would reasonably expect notice; Values/Behaviours Protect the culture and standards of the Society by living the values (as detailed in your PDR) Act in a professional capacity at all times with colleagues, customers, consultants, suppliers and others Respect people’s differences and foster a supportive and inclusive working environment in line with our Equality, Diversity and Inclusion aims Adhere to the Society’s health and safety requirements, protecting yourself and others Performance/Training/Development Participate fully in the performance management cycle process and delivery of the required outcomes Complete required Continuous Professional Development (CPD) to ensure you maintain a good standard of knowledge and skill relating to your role Complete annual training requirements as specified such as mandatory Data Protection, Information Security, Whistleblowing, Health & Safety etc Customer Conduct rule number 6 (below) relates to Consumer Duty Regulations. Where your job role involves delivering outcomes for customers through product design and pricing, marketing, service, communications and complaint handling, you should ensure this is in line with regulatory expectations. You must undertake required Consumer Duty training and Vulnerable Customer training when required Conduct Rules: You must at all times comply with the FCA’s Conduct Rules. You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with all regulators Pay due regard to customers interests and treat them fairly Observe proper standards of market conduct Act to deliver good outcomes for retail customers