Vacancies

Careers

At Harpenden Building Society we recognise that our people are our greatest asset. We put people first and keep their best interests at heart. We were founded in 1953, to help local people buy their own homes. Today, we are still growing...thriving and protecting the interests of our members.

We're honoured to have been recognised for our hard work by winning the 'Best Local Building Society' award at the What Mortgage Awards for five consecutive years. This is all down to our people, we believe we are a great place to work. We're always evolving and developing as a business and therefore offering a range of exciting career opportunities for people in our branches and at head office in Harpenden. We look to attract talented people and provide them with opportunities to grow and realise their potential.

If you would like to become part of our team, view our vacancies below.

We currently have vacancies for the below roles. To apply for any of our vacancies, please send your CV to recruitment@harpendenbs.co.uk

It is important to us that we protect your privacy and any personal data that we hold about you. You can view our candidate privacy policy here.

This Policy describes the way we use personal data so that you can know how you might be affected. If you have any questions about this, you can contact us at dpo@harpendenbs.co.uk

If you need more details about any of our role/s, please speak to our Senior People Business Partner on 01582 765 411.

Mortgage Administrator (Post Completions)

Role
Job Title	Mortgage Administrator
Department	Operations Team - Post Completions
Hours	Full time
Location	Hybrid - Harpenden Head Office
Overview	The Harpenden Building Society have a new opportunity within the Customer Operations Post Completions mortgage team. Based at the Head Office in Harpenden, the purpose of the role is responsible for delivering the highest level of customer service to our customers. Customer Operations administration includes Redemptions, Payments, Deeds, Further Advances, Funds release preparation and sign off, post contract variations, invoice payments and Statement production ensuring all stages are processed in a timely and efficient manner. Key Responsibilities: Always provide fast and efficient mortgage processing service in accordance with the Service level agreements and Procedures. Customer Operations administration to include Redemptions, Payments, Deeds, Further Advances, Funds release preparation and sign off, post contract variations, invoice payments and Statement production ensuring all stages are processed in a timely and efficient manner. Customer service – liaison with customers and solicitors, by phone, email or in writing. Review and update procedure documents as applicable. Any other related duties as directed by the Management team. Benefits: 23 days holiday Buying and selling of holiday scheme Enhanced 10% employer pension contribution Health cash plan Employee Assistance Programme Group Income Protection Life Insurance Pay: Up to £24,539.00 per year Further benefits Company pension On-site parking Paid volunteer time Referral programme Sick pay About us We are a small, mutual building Society with our main office in Harpenden, Herts, and branch offices in Radlett, Tring, Leighton Buzzard and Harpenden. We employ around 85 colleagues in total. For more information, or to apply for this vacancy, please email your CV to recruitment@harpendenbs.co.uk or call us on 01582 765411. If you feel you have the experience, knowledge and skills we are looking for and this sounds like your perfect job, get in touch; we look forward to hearing from you. We regret that we can only accept applications from persons authorised to work within the UK. By applying for this role, you consent to the submission of your details for this purpose only. Further information can be found in the Privacy Notice. Harpenden Building Society has a duty to ensure that job applicants are not subject to discrimination on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, sexual orientation, race, religion or belief, disability and age.

Marketing Intern

Role
Job Title	Marketing Intern
Department	Commercial Team
Hours	Full time - 9 month placement from September 2025 – June 2026
Location	Harpenden Head Office
Overview	9 month placement from September 2025 – June 2026 The intern will support the Marketing Manager and marketing team as we deliver important strategic projects alongside our BAU activity of supporting members, B2B and B2C marketing, product support and promotion and internal communications. The key projects include significant branding work and upgrade of our website. The role holder is expected to be pro-active, innovative and ready to take ownership for delivering assigned activities, with pressing deadlines, in a regulated, member-focused building society. Key Responsibilities: As a marketing intern, you will gain experience across a variety of marketing functions and contribute directly to meaningful projects. You will: Support aspects of the planning and launch of a major new initiative, including co-ordinating the development of marketing collateral, launch events and creating promotional materials Assist in the execution of a branding project, including the development of materials, content and stakeholder communications Make suggestions about how to blend our traditional mutual values with modern innovation, always providing an exceptional customer experience to our members and ensuring good financial outcomes for them Conduct market and competitor research and analysis to enhance our marketing strategies Create engaging content for social media, email campaigns and membership communication and publications to strengthen colleague and member engagement Contribute to the development of content and structure for our website upgrade, creating and adding content and working alongside the web development agency Analyse campaign performance metrics to optimise future strategies With the Marketing Manager and creative agency, create, update and produce promotional material Carry out activities to support the marketing plan delivery for both B2B and B2C channels Write online content for social media channels and track, analyse and report on engagement levels Prepare materials for B2B presentations and support sales and marketing B2B events including preparation of promotional material and content Provide administrative support to ensure the success of ongoing marketing initiatives, campaign delivery, reporting, customer research, video production, photography, data analysis, surveys and promotional opportunities Our requirements: You will: Be studying for (or have recently completed) a marketing degree and be looking for a third year work placement or internship Demonstrate creativity, enthusiasm and a strong knowledge of branding and marketing Possess great organisational skills, a keen eye for detail and be capable of managing multiple projects simultaneously Have a working knowledge of email marketing/social media platforms including X (Twitter), LinkedIn and google analytics. Ideally, be familiar with design tools like Canva Have faultless written and spoken English and a flair for writing engaging content Ideally, have experience of managing and editing a WordPress website and SEO Be proficient with the Microsoft Office suite – Word, Excel and PowerPoint Demonstrate your ability to build collaborative relationships with other teams and external suppliers We offer: The chance to work on exciting and high-impact projects Mentorship and training from experienced marketing professionals Insights into the workings of a reputable building society and its marketing strategies A supportive and collaborative team environment Practical experience to boost your skills and CV How to apply: To apply for this role, please send your CV and covering letter outlining your interest and suitability to recruitment@harpendenbs.co.uk

Commercial Director

Role
Job Title	Commercial Director
Department	Commercial Team
Hours	Full time
Location	Hybrid - Harpenden Head Office
Overview	Purpose: Lead the Commercial team to deliver the Society’s ambitious growth plans and other strategic objectives. Leadership of all mortgage and savings sales & marketing activity including product development and management, distribution strategy and influencing the entire mortgage proposition through design of the lending policy and service delivery. Development of strategic marketing plans aimed at new member acquisition, member retention and referral based on a defined customer experience and achieving commercial targets. Challenging operational processes to correct gaps in the member experience through all delivery channels. Key Responsibilities: Channels Establish/maintain key relationships for services to which/from members are referred including intermediaries Design/ implement a compelling member and intermediary proposition to achieve agreed commercial targets Identify and onboard other distribution channels, where appropriate, including giving consideration to aggregators Work closely with the Director of Operations to build and maintain a high-quality mortgage book Customers/Members Assume first line responsibility for consumer duty, ensuring the Society complies with all aspects of the Consumer Duty Act and provides good financial outcomes for customers/members Carry out annual Consumer Duty review and report, including annual product reviews Identify opportunities to improve customer outcomes and implement changes as appropriate Monitor market trends and regulatory updates to stay ahead of changes that may impact consumer duty With other members of ExCo, foster a culture of fair treatment for members Brand/Marketing: Produce end ensure delivery of the Marketing Strategy in line with the corporate plan Ensure all literature, website and promotional material meets regulatory standard Lead initiatives to enhance the firm’s consumer duty framework, encompassing new technology adoptiona dn process optimisation. Identify and develop new relationships that reflect emerging opportunities to build the Society’s reputation. Product Development: Plan and provision of mortgage and savings products within the limits set by BSOCS. Develop new product proposals to meet member needs and support the Corporate Plan Work closely with the Treasury team and Finance Director in the development and pricing of relevant products Change Management: Be attuned to developments in political, social/economic, competitor (market dynamic), technological (digitisation) and regulatory (IFRS) environments. Use this insight to inform strategy and change initiatives. Act as Sponsor to major initiatives and projects as required, ensuring good governance and timely delivery Leadership: Lead, nurture, inspire and develop the teams to ensure their capabilities are aligned to the future needs of the Society Establish excellent communication channels with all colleagues to ensure they are engaged and motivated by the Society’s Mission and Purpose. Other Responsibilities Contribute to the strong and responsible governance of the Society by fully discharging duties as a member of the Society’s Executive Committee and other relevant committees and working groups Maintain good working knowledge of the legislative, regulatory, and financial framework in which the Society operates. Ensure the output of all direct reports adhere to all audit and compliance requirements and Society Policy and Procedure. Manage and control departmental expenditure within agreed budgets. Other requirements: Senior Manager Comply with the appropriate Senior Manager Regime Functions, Prescribed Responsibilities and Business Activities that fall within the Statement of Responsibilities. As an approved person, comply with the FCA’s Statements of Principle, Code of Practice for Approved Persons (APER) and the criteria for Fit and Proper, and must provide information to enable the Society to make Fit and Proper assessments on an ongoing basis. As an approved person, ensure that all activity and that of direct reports complies with the relevant sections of the Building Societies Act 1986 and the Financial Services and Markets Act 2000 and any blocks of the FCA/PRA Handbook which apply to those areas of the business for which you have responsibility. Values/Behaviours Protect the culture and standards of the Society by living the values Act in a professional capacity at all times with colleagues, customers, consultants, suppliers and others Respect people’s differences and foster a supportive and inclusive working environment in line with our Equality, Diversity and Inclusion aims Adhere to the Society’s health and safety requirements, protecting yourself and others Performance/Training/Development Participate fully in the performance management cycle process and delivery of the required outcomes Complete required Continuous Professional Development (CPD) to ensure you maintain a good standard of knowledge and skill relating to your role Complete annual training requirements as specified such as mandatory Data Protection, Information Security, Whistleblowing, Health & Safety etc Customer Conduct rule number 6 (below) relates to Consumer Duty Regulations. Where your job role involves delivering outcomes for customers through product design and pricing, marketing, service, communications, and complaint handling, you should ensure this is in line with regulatory expectations. Data Protect the personal data of Society employees, customers, and brokers whether displayed online, or printed on paper, while working from society premises or from home. Skills, knowledge and experience You will be motivated by our ambitious growth agenda, passionate about delivering excellent outcomes for our members and nurturing an excellent team of dedicated professionals. Your experience will be in regulated financial services with a UK firm leading either savings, mortgages or both. You will be ambitious and eager to contribute at Executive Committee level and able to demonstrate strong leadership qualities and experience. You are likely to have had first line responsibility for consumer duty and able to demonstrate a solid understanding of relevant regulation. You will have an impressive record of delivery and the ability to juggle major projects and initiatives with business as usual. You will have a track record of launching new products and networking internally and externally. Strong relationships with intermediaries would be helpful as would a comfort and interest in emerging technology for business use. You will have a solid understanding of the UK financial market and proficient at data analysis for driving business decisions. Please apply to peopleteam@harpendenbs.co.uk. We fully embrace diversity - we know it makes us stronger. Please let us know if you would like any adjustments to be made to our standard recruitment process. We regret that if your application does not progress to the next stage, we will not respond owing to the number of applications we receive. In that instance, we thank you for your application and wish you well in soon finding the job of your dreams.

Branch Associate (Including Roaming)

Role

Job Title

Branch Associate (Including Roaming)

Department

Branch Team

Hours

Full time

Location

Harpenden Branch - Roaming

Overview

Purpose:

To provide support to our members through various channels including the Branch Network, Online and telephony, ensuring that a high level of customer support and service is delivered whilst adhering to operational and regulatory standards.

Primarily based at the Home Branch, a Branch Associate is the first point of contact in many cases for our members, and the face of Harpenden Building Society, engaging in various conversations relating to products and services with the Society. Transactions will be processed in line with the members requests including, but not limited to, opening new accounts, applying payments and making amendments.

For the roaming role, support will also be provided to other branches within the branch network as required.

Key Responsibilities:

To ensure that service is delivered in line with internal service level agreements as described in the annual objectives.
To always provide an efficient service to our members, in line with the service standards as described in the annual objectives.
To deal with management requests.
To maintain sound knowledge and understanding of the applicable regulations relating to the role.
To ensure that work is completed in accordance with Society procedures and policies.
To perform all tasks/service in line with the agreed quality assurance framework.
To provide onsite cover at our branch offices as and when required.
Carry out branch cashiering responsibilities as required.
To be responsible for any keys in your possession.
To identify and support vulnerable members.

Required Competencies

Teamwork	Society Values
Communication	Decision Making
Adaptability	Initiative
Reliability	Work Standards
Motivation	Problem Solving
Integrity	Organisation
Customer Focus	Culture

Other Responsibilities:

Values/Behaviours

Protect the culture and standards of the Society by living the values (as detailed in your PDR)
Act in a professional capacity always with colleagues, customers, consultants, suppliers, and others
Respect people’s differences and foster a supportive and inclusive working environment in line with our Equality, Diversity, and Inclusion aims.
Adhere to the Society’s health and safety requirements, protecting yourself and others.

Performance/Training/Development

Participate fully in the performance management cycle process and delivery of the required outcomes.
Complete required Continuous Professional Development (CPD) to ensure you maintain a good standard of knowledge and skill relating to your role.
Complete annual training requirements as specified such as mandatory Data Protection, Information Security, Whistleblowing, Health & Safety etc.

Customer

Conduct rule number 6 (below) relates to Consumer Duty Regulations. Where your job role involves delivering outcomes for customers through product design and pricing, marketing, service, communications, and complaint handling, you should ensure this is in line with regulatory expectations.
You must undertake required Consumer Duty training and Vulnerable Customer training as required.

Data

Protect the personal data of Society employees, customers, and brokers whether displayed online, or printed on paper, while working from society premises or from home.

How to apply: To apply for this role, please send your CV and covering letter outlining your interest and suitability to recruitment@harpendenbs.co.uk

Mortgage Administrator (Pre-completion)

Role

Job Title

Mortgage Administrator (Pre-completion)

Department

Operations (Processing)

Hours

Full time

Location

Hybrid - Harpenden Head Office

Overview

Purpose:

Pre-completion mortgage loan servicing which includes accurate and efficient mortgage processing service at all times in accordance with the Society’s Lending Policy and Procedures. Setting up case files and inputting information on the system for new mortgage applications, as well as conducting required credit checks on customers. Responsibility of managing, organising, and updating relevant internal documents to ensure meaningful data is captured and available for use across the department and for MI purposes. Providing excellent customer service which includes liaising with internal and external stakeholders such as brokers, solicitors, valuers, and customers, either by phone, email or in writing.

Key Responsibilities:

Pre-completion administration ensuring all stages are processed in a timely, efficient, & compliant manner
Provide accurate and efficient mortgage processing
Ensure all activities meet and integrate with organisational requirements
Manage, organise, and update relevant data systems
Always provide excellent customer service
Ensure Service Level Agreements are met
Provide cross-department support
Review and update procedure documents
Any other management requests

Required Competencies

Teamwork	Society Values
Communication	Decision Making
Adaptability	Initiative
Reliability	Work Standards
Motivation	Problem Solving
Integrity	Organisation
Customer Focus	Culture
Accuracy	Prioritise
Assertiveness	Challenge

Regulation or legislation relating to this role

This is subject to change in accordance with regulatory needs and should not therefore be seen as an exhaustive list:

Support the Society in ensuring adherence to all appropriate external regulations and legislation e.g. Building Societies Act, PRA and FCA Handbooks;
Support the Society in ensuring all governance activities comply with agreed Society policies and procedures, including Risk Management; Fraud; Money Laundering; Data Protection; Information Security; Health & Safety and Business Continuity Management (BCP) ensuring a good understanding, a knowledge of the key risks and the duty of care required to abide by them to protect the Society.
Knowledge and understanding of FCA’s PSD and MCOB regulations and its implications to our business;
Knowledge, understanding and adherence to the regulations relating to anti-money laundering, financial crime and anti-bribery and corruption. Ensure awareness of how to report suspicions to the MLRO, and your duty to avoid ‘tipping off’.
Ensure that you adhere to all audit and compliance requirements and Society Policy and Procedure.

Other Responsibilities:

Values/Behaviours

Protect the culture and standards of the Society by living the values (as detailed in your PDR)
Act in a professional capacity always with colleagues, customers, consultants, suppliers, and others
Respect people’s differences and foster a supportive and inclusive working environment in line with our Equality, Diversity, and Inclusion aims.
Adhere to the Society’s health and safety requirements, protecting yourself and others.

Performance/Training/Development

Participate fully in the performance management cycle process and delivery of the required outcomes.
Complete required Continuous Professional Development (CPD) to ensure you maintain a good standard of knowledge and skill relating to your role.
Complete annual training requirements as specified such as mandatory Data Protection, Information Security, Whistleblowing, Health & Safety etc.

Customer

Conduct rule number 6 (below) relates to Consumer Duty Regulations. Where your job role involves delivering outcomes for customers through product design and pricing, marketing, service, communications, and complaint handling, you should ensure this is in line with regulatory expectations.
You must undertake required Consumer Duty training and Vulnerable Customer training as required.

Data

Protect the personal data of Society employees, customers, and brokers whether displayed online, or printed on paper, while working from society premises or from home.

Society Brand:

‘Live’ the Society brand and communication strategy (internally and externally);
Assist the Society in its promotion of independent mutuality.

How to apply: To apply for this role, please send your CV and covering letter outlining your interest and suitability to recruitment@harpendenbs.co.uk