Message to our Members; Coronavirus (COVID 19)

Our latest update, December 21st 2020

We would like to provide all of our members an update on our decision to permanently close the Wendover and Buckingham branches with immediate effect. You can read our official statement in full from our Chief Executive, Sarah Howe.

Below is an update for all of our members on new measures we have taken to help protect our staff, members and our business against Coronavirus infections.

Further, we will reduce the opening hours of our remaining branches to reflect the reduced number of customers using the branches and protect both members and staff from the risk of unnecessary exposure to the virus.

All four of our branches; HarpendenRadlettTring and Leighton Buzzard have these opening hours during Christmas and new year.

Here are the addresses of the branches which are open within the restricted hours outlined above:

Harpenden – Aberdeen House, 14 Station Road, Harpenden, Hertfordshire, AL5 4S

Leighton Buzzard – 22 Market Square, Leighton Buzzard, Bedfordshire, LU7 1HE

Tring – 38 High Street, Tring HP23 5AA

Radlett – 341 Watling Street, Radlett, Hertfordshire, WD7 7LB

We appreciate that these changes may be inconvenient for some of our members and we apologise for that. However, we hope you agree that it is right to take these steps to protect both our staff and members as a priority.

As a reminder, you can still contact our Member Services Team by phone and also access our Online Services. If you have any questions or problems that you would like to discuss with us, please do contact a member of our team on one of the following numbers:

Mortgages: 01582 463133      Savings: 01582 765411

For helpful advice and guidance during this difficult time, visit our FAQs for our Mortgage & Savings Members

Given the uncertainty surrounding COVID-19 (Coronavirus), we have taken the following measures to ensure our staff are safe and that we continue to support our members, savers and borrowers:

  • We have ensured that key operational staff work out of separate offices to limit the potential for infection.
  • We have made preparations to enable more of our staff to work from home.
  • We have increased our IT infrastructure to support online and telephone banking services as more customers may wish to use those services.

You can help us over the coming weeks by taking the following steps:

  • Please keep your information with us up to date so that we can contact you should we need to.
  • Please ensure that your nominated account information is kept up to date. This will enable us to transfer money to you electronically without needing to visit one of our branches.
  • If you have not done so already, please register for Online Services. This will allow you to access your funds without needing to visit one of our branches. Our Online Services platform is safe and secure for you to use, with strong security measures in place. You can Register or Login by clicking on this link

Finally, we will be updating this page with new information as it becomes available so please return to this page for updates.

We recognise that this is an uncertain time. Our Members are at the heart of everything we do, and we want you to be assured that we will do everything we can to help you during this period.

We apologise to any of our members who have had difficulty in getting through and contacting us, we are aware that this can be frustrating.  Please bear with us during this time, we are working to ensure we can deal with all our members’ enquiries in a timely and efficient manner during the current circumstances.

Article updated at 10:00, Monday 21st December 2020.

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